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Fining errant corporations is welcome – but when consumers are also getting shaken down on their local high street, it’s time for a new and boisterous approachIt’s a story that warms the heart and lifts the soul: last week, Virgin Media was fined a record £28m by Ofcom for repeatedly preventing customers from cancelling their contracts. Its methods were insidious: deliberate call-dropping, unnecessary call transfers and constantly putting customers on hold. For anyone who has experienc

Repeated heatwaves, driven by climate crisis, have raised need for guidance as workers struggle to cope Mayor of London Sadiq Khan is backing calls for a maximum workplace temperature as pressure grows on the government to protect workers from the impact of repeated heatwaves across the UK.The extreme heat, driven by the climate crisis, has left people struggling to cope as temperatures in some workplaces climb above 40C, causing thousands of schools to close, and hospital and transpor